1. General

Your website may use the Privacy Policy given below:
The terms "We" / "Us" / "Our" / “Company” individually and collectively refer to Milletary, a company incorporated in India under the provisions of the Companies Act, 1956 (referred to herein as Milletary), which operates the Internet e-commerce website www.milletary.in (or any successor site) and its related sub-domains, sites, services, and tools ("Website"). The terms "You" / "Your" / "Yourself" refer to the users or customers of our Website.

This Privacy Policy is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000 and the rules made thereunder, and does not require any physical, electronic, or digital signature.

This Privacy Policy is a legally binding document between you and Milletary. The terms of this Privacy Policy will be effective upon your acceptance (directly or indirectly in electronic form, by clicking on the "I Accept" tab or by using the website or by other means) and will govern the relationship between you and Milletary for your use of the Website www.milletary.in. This document is published and shall be construed in accordance with the provisions of the Information Technology (reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 under the Information Technology Act, 2000; requiring the publication of the Privacy Policy for the collection, use, storage, and transfer of sensitive personal data or information.

By using the Website, you indicate that you understand, agree, and consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use this Website.

By providing us with your information or by making use of the facilities provided by the Website, you consent to the collection, storage, processing, and transfer of any or all of your Personal Information and Non-Personal Information by us as specified under this Privacy Policy. You further agree that such collection, use, storage, and transfer of your information shall not cause any loss or wrongful gain to you or any other person.

2. Change in the Privacy Policy & User's Consent

Changes in law or changes in Milletary’s business may require changes to be made to this Privacy Policy from time to time. Milletary encourages users to review this Privacy Policy periodically for any updates. As Milletary’s Privacy Policy is subject to change without notice, it is your responsibility to carefully read and agree with the Privacy Policy each time you use the Website. By using or browsing the Website, you agree to be bound by this Privacy Policy (as amended from time to time) and expressly consent to Milletary’s use and disclosure of your information in accordance with this Privacy Policy. If you do not agree, please discontinue the use of the Website and services.

3. User Information

To avail certain services on our Website, you may be required to provide personal details, such as: your name, email address, gender, age, PIN code, contact number, payment details (credit/debit card, UPI, etc.), address for delivery of food products, dietary preferences, and similar details. The information supplied by you enables us to improve our Website, process orders, and deliver a more personalised experience.

All required information is service-dependent, and we may use this information to maintain, protect, and improve our services (including advertising services) and for developing new services. Such information will not be considered sensitive if it is publicly available or disclosed under the Right to Information Act, 2005, or any other law.

4. Cookies

We may use cookies or similar tools to collect information to assign each visitor a unique ID to understand user preferences, including preferred food categories or products. Cookies help us improve user experience, recommend products, and analyse traffic. Unless you identify yourself by registering, cookies do not reveal your personal identity. Our advertisers may also assign cookies when you click on their ads, which we do not control.

We also collect limited information about your computer's connection to the Internet, including your IP address, to deliver pages, tailor content, and analyse traffic.

5. Information Sharing

We may share sensitive personal information without obtaining prior consent only in the following circumstances:
(a) When required by law or government authorities for purposes such as identity verification, fraud prevention, or legal investigations.
(b) With our group companies, employees, and authorised service providers (such as delivery partners or payment processors) for fulfilling orders and providing services.
We ensure such recipients process information in accordance with this Privacy Policy and apply adequate confidentiality and security measures.

6. Information Security

We take appropriate security measures, including encryption and secure servers, to protect your data from unauthorised access or disclosure. Our databases are stored on password-protected servers behind firewalls. However, no security system is completely foolproof, and we cannot guarantee absolute security, especially for information transmitted over the Internet.

7. Usage of User Information

a) To process orders and deliver food products to your address.
b) To inform you about new food products, recipes, offers, and promotions.
c) To improve our product quality and services.
d) To send order updates, promotional content, and surveys.
e) To display relevant advertisements on third-party platforms.
f) To analyse customer behaviour and preferences for better service.

8. Usage of Financial Information

For payment processing, you may need to provide payment details to our third-party payment gateway providers. We ensure all such transactions are encrypted and comply with security standards. Milletary does not store your complete financial information on its servers.

9. User’s & Visitor’s Note

Visitors browsing the Website without registering are still subject to this Privacy Policy. If you provide personal or payment details voluntarily, you will be treated as a registered user, and all clauses of this Privacy Policy will apply.

10. Links to Other Sites

Our Website may contain links to other food-related websites or marketplaces. Milletary is not responsible for their privacy practices or content.

11. Opt-out Rights

If you wish to opt-out of receiving promotional messages or withdraw consent for the use of your information, please email us at info@milletary.in or call 9585558168. Please note, this may affect our ability to provide certain services to you.

12. Anti-Spam Policy

By providing your email ID, you consent to receive offers and updates related to our food products. You can unsubscribe anytime by contacting us.

13. Force Majeure

Milletary will not be responsible for any loss or misuse of personal information caused by events beyond our control, including but not limited to natural disasters, hacking, or technical failures.

14. Grievance Redressal Mechanism

For complaints or concerns regarding this Privacy Policy, contact our Grievance Officer:

Email: info@milletary.in
Website: www.milletary.in